Frederick Herzberg

“I can charge a man's battery, and then recharge it, and recharge it again. But it is only when he has his own generator that we can talk about motivation. He then needs no outside stimulation. He wants to do it.”

“If you want people to do a good job, give them a good job to do — an enriched job.”

“Idleness, indifference and irresponsibility are healthy responses to absurd work... If you want people motivated to do a good job, give them a good job to do.”

“It's the job of the manager not to light the fire of motivation, but to create an environment to let each person's personal spark of motivation blaze.”

“True motivation comes from achievement, personal development, job satisfaction, and recognition.”

“This book reports the findings from a study of job motivation based on a fresh approach to this problem. It is an important study, since the analyses and interpretations of the authors suggest that a breakthrough may well have been made to provide new insights into the nature and method of operation of job attitudes.”

“There is a great variety of measures of job attitudes. Basically, however, the identification of job attitudes has been done in three ways. In the first of these the worker is asked to express his "[job satisfaction" directly by answering questions that investigate his over-all attitude toward his job, whether he likes or dislikes it.”

“In our first pilot study we talked with clerical and production workers as well as professional and managerial people. We discovered that the professional and managerial groups were more verbal, showed a quicker grasp of the technique, and gave more and better delineated sequences of events than the clerical and production groups.”

“As a first step in preparing the analytic scheme, all of the interviews were read by one of our staIr members and the replies were broken down into "thought units." A thought unit is defined as a statement about a single event or condition that led to a feeling, a single characterization of a feeling, Or a description of a single effect.”

“The results of this study are presented under three general headings. The first, and most extensive, section consists of data relating to the factors that lead to positive and negative attitudes toward the job. It will be recalled that the major question this study set out to investigate was whether different kinds of factors were responsible for bringing about job satisfaction and job dissatisfaction.”

“All the basic satisfiers, recognition, achievement, advancement, responsibility, and work itself, appeared with significantly greater frequencies in the highs than they did in the low sequences of-events.”

“The job satisfiers deal with the factors involved in doing the job, whereas the job dissatisfiers deal with the factors that define the job context. Poor working conditions, bad company policies and administration, and bad supervision will lead to job dissatisfaction. Good company policies, good administration, good supervision, and good working conditions will not lead to positive job attitudes.”

“Among the factors of hygiene we have included supervision, interpersonal relations, physical working conditions, salary, company policies and administrative practices, benefits, and job security.”

“Man has two sets of needs: his need as an animal to avoid pain and his need as a human to grow psychologically.”

“Dissatisfiers led to dissatisfaction because of the need to avoid pain for situations that caused discomfort; satisfiers led to job satisfaction because of a need for growth or self-actualization.”

“Factors involved in producing job satisfaction were separate and distinct from the factors that led to job dissatisfaction.”

“Job satisfaction and job dissatisfaction are not the obverse of each other... The opposite of job satisfaction would not be job dissatisfaction, but rather would be no job satisfaction. Similarly, the opposite of job dissatisfaction is no job dissatisfaction, not satisfaction with one's job.”