Six Sigma

“[The fundamental principle of six sigma is to] take an organization to an improved level of sigma capability through the rigorous application of statistical tools and techniques.”

“Six Sigma is really a cultural thing—a way of behavior.”

“Six Sigma is an organized and systematic method for strategic process improvement and new product and service development that relies on statistical methods and the scientific method to make dramatic reductions in customer defined defect rates.”

“Six Sigma is a comprehensive and flexible system for achieving, sustaining and maximizing business success. Six Sigma is uniquely driven by close understanding and customer needs, disciplined use of facts, data, and statistical analysis, and diligent attention to managing, improving, and reinventing business process.”

“The best Six Sigma projects begin not inside the business but outside it, focused on answering the question—how can we make the customer more competitive? What is critical to the customer’s success?... One thing we have discovered with certainty is that anything we do that makes the customer more successful inevitably results in a financial return for us.”