Tom Burns

“All novelty involves some degree of risk. The vast majority of biological mutations are said to be harmful. When, as in human affairs, enormous numbers of random possibilities are eliminated by rational choice, the chances of harm rather than good resulting are reduced, not eliminated.”

“The risks attendant upon change may have to be weighed against other risks arising from maintaining the same state of affairs.”

“What is essential is that nothing should inhibit individuals from applying to others for information and advice, or for additional effort. This in turn depends on the ability to suppress differences of status and of technical prestige on occasions of working interaction, and on the absence of barriers to communication founded on functional preserves, privilege, or personal reserve.”

“The effective organization of industrial resources... alters in important respects in conformity with changes in extrinsic factors.”

“It follows that the more definition is given, the more omniscient the management must be, so that no functions are left whole or partly undischarged, no person is overburdened with undelegated responsibility, or left without the authority to do his job properly.”

“We have endeavored to stress the appropriateness of each system to its own specific set of conditions. Equally, we desire to avoid the suggestion that either system is superior under all circumstances to the other. In particular, nothing in our experience justifies the assumption that mechanistic systems should be superseded by organic in conditions of stability. The beginning of administrative wisdom is the awareness that there is no one optimum type of management system.”