William H. Starbuck

“Labeling a firm as knowledge-intensive implies that knowledge has more importance than other inputs.”

“A knowledge-intensive firm may not be information intensive... Knowledge is a stock of expertise, not a flow of information.”

“Professionals identify strongly with their professions, more strongly than with their clients or their employers. They not only observe professional standards, they believe that only members of their professions have the competence and ethics to enforce these standards. Similarly, professionals insist that outsiders cannot properly supervise their activities.”