All Quotes by Daniel Goleman
“I would say that IQ is the strongest predictor of which field you can get into and hold a job in, whether you can be an accountant, lawyer or nurse, for example.”
“Martin Luther King Jr. observed that those who failed to offer their aid asked themselves the question: “If I stop to help this man, what will happen to me?” But the Good Samaritan reversed the question: “If I do not stop to help this man what will happen to him?”
“In a very real sense we have two minds, one that thinks and one that feels”
“The emotional brain responds to an event more quickly than the thinking brain.”
“Emotions are contagious. We've all known it experientially. You know after you have a really fun coffee with a friend, you feel good. When you have a rude clerk in a store, you walk away feeling bad.”
“My hope was that organizations would start including this range of skills in their training programs - in other words, offer an adult education in social and emotional intelligence.”
“Empathy and social skills are social intelligence, the interpersonal part of emotional intelligence. That's why they look alike.”
“When I went on to write my next book, Working With Emotional Intelligence, I wanted to make a business case that the best performers were those people strong in these skills.”
“If your emotional abilities aren't in hand, if you don't have self-awareness, if you are not able to manage your distressing emotions, if you can't have empathy and have effective relationships, then no matter how smart you are, you are not going to get very far.”
“There are many leaders, not just one. Leadership is distributed. It resides not solely in the individual at the top, but in every person at every level who, in one way or another, acts as a leader to a group of followers — wherever in the organization that person is, whether shop steward, team head, or CEO.”
“IQ is a genetic given that cannot be changed by life experience, and that our destiny in life is largely fixed by these aptitudes.”
“In a very real sense we have two minds, one that thinks and one that feels. These two fundamentally different ways of knowing interact to construct our mental life.”
“People who are emotionally adapt — who know and manage their feelings well, and who read and deal effectively with other people's feelings — are at an advantage in any domain in life, whether in romance and intimate relationships or picking up the unspoken rules that govern success in organizational politics.”
“There is an old-fashioned word for the body of skills that emotional intelligence represents: character.”
“Feelings are self-justifying, with a set of perceptions and "proofs" all their own.”
“Our emotional intelligence determines our potential for learning the practical skills that are based on its five elements: self-awareness, motivation, self-regulation, empathy, and adeptness in relationships”
“Emotional Intelligence' refers to the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and in our relationships. It describes abilities distinct from, but complementary to, academic intelligence, the purely cognitive capacities measured by IQ.”
“Effective leaders are alike in one crucial way: They all have a high degree of what has come to be known as emotional intelligence. It’s not that IQ and technical skills are irrelevant. They do matter, but mainly as “threshold capabilities”; that is, they are the entry-level requirements for executive positions. But my research, along with other recent studies, clearly shows that emotional intelligence is the sine qua non of leadership.”
“The intuitive mind is a sacred gift and the rational mind is a faithful servant,” Albert Einstein once said. “We have created a society that honors the servant and has forgotten the gift.”
“But once you are in that field, emotional intelligence emerges as a much stronger predictor of who will be most successful, because it is how we handle ourselves in our relationships that determines how well we do once we are in a given job.”
“The industrial processes in use today were developed at a time when no one had to consider what the environmental impact was. Who cared? But making ecological concerns matter to a company's bottom line will help it do the research and development that will reinvent everything we buy.”
“Emotional intelligence begins to develop in the earliest years. All the small exchanges children have with their parents, teachers, and with each other carry emotional messages.”